Return Eligibility
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Returns must be initiated within 30 days of receiving your order. Items that do not meet these criteria will not be accepted for return. We reserve the right to refuse any return that does not comply with our policy.
How to Request a Return
To initiate a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed. Please allow up to 3 business days for a response to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Processing Returns
Once we receive your returned item, it will be inspected to ensure it meets our return criteria. You will be notified via email once your return has been processed. Please allow up to 7 business days for the processing of your return after we receive the item. If your return is approved, a refund will be issued to the original payment method used for the purchase.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for returning your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order at [email protected]. Include your order number and a description of the issue, along with any relevant photos. We will assess the situation and determine the appropriate resolution, which may include a replacement or refund.
Final Sale Items
Certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase to avoid any issues with returns.